Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Gracelyn Harrell

Valley View,TX

Summary

Developed strong customer service and communication skills in fast-paced environment. Adaptable and quick to learn new tasks, looking to transition into new field while leveraging these transferable skills. Dedicated to creating positive experiences and contributing to team success.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Carhop Server

Sonic
01.2025 - Current
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Answered guest questions and promoted special products.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.

Hostess

Saltgrass Steakhouse
07.2024 - 12.2024
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Hostess

On The Border
05.2024 - 08.2024
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Cashier

Whatabuger
04.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Valley View High School
Valley View, TX
05-2025

Skills

  • Excellent customer service
  • Strong work ethic
  • Energy and enthusiasm
  • Quick learner
  • Cleanliness
  • Childcare experience
  • Childcare recommendations
  • Special-needs childcare
  • CPR and AED certified

Certification

CPR, AED, BLS, First Aide certified by Lifeline Training Resources

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Crafting and DIY Projects
  • I enjoy helping others and giving back to the community
  • Offering time and support to shelters for the homeless, women, and animals
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Carhop Server

Sonic
01.2025 - Current

Hostess

Saltgrass Steakhouse
07.2024 - 12.2024

Hostess

On The Border
05.2024 - 08.2024

Cashier

Whatabuger
04.2023 - 08.2023

High School Diploma -

Valley View High School

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Gracelyn Harrell