Gracelyn Manis
Scottsboro
Summary
Dynamic professional with a proven track record in operations management and customer relations at HOME Re-Decor. Accomplished Dental Hygienist, cross-trained in dental assisting and front desk duties like filing insurance, scheduling appointments, etc.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Co-Business Owner
HOME ReDecor
Guntersville, AL
03.2020 - Current
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Managed daily operations, ensuring efficiency in service delivery and team performance.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for profitability.
- Trained and mentored new staff on operational protocols and customer service standards.
- Established partnerships with local businesses to enhance community presence and drive sales.
- Coordinated events and promotions to boost customer retention and loyalty initiatives.
- Improved employee morale by recognizing hard work through rewards programs or other incentives for high-performing staff members.
Dental Assistant/Registered Dental Hygienist
Birmingham Family Dental
Birmingham, AL
11.2009 - 06.2016
- Assisted in patient preparation and comfort during procedures to enhance overall experience.
- Managed sterilization of instruments and equipment to ensure compliance with safety standards.
- Prepared treatment rooms efficiently, maintaining organization and cleanliness for optimal workflow.
- Collaborated with dentists to provide quality care through accurate charting and documentation.
- Educated patients on post-operative care and oral hygiene practices for better health outcomes.
- Streamlined appointment scheduling processes, reducing wait times and improving patient satisfaction.
- Implemented inventory management strategies to ensure availability of necessary dental supplies and tools.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Teller
Arkansas Federal Credit Union
Jacksonville Ar
02.2008 - 06.2009
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with account inquiries and service requests, enhancing customer satisfaction.
- Maintained cash drawer accuracy through diligent oversight and reconciliation practices.
- Educated customers on banking products and services to promote informed decision-making.
Dental Assistant
Birmingham Family Dental
Birmingham, AL
03.2007 - 12.2007
- Assisted in patient preparation and comfort during dental procedures.
- Sterilized and organized dental instruments and equipment efficiently.
- Recorded patient information and updated electronic health records accurately.
- Supported dentists by providing necessary tools during treatments promptly.
Education
Dental Hygiene
Alabama Dental Hygiene Program
Birmingham, AL05-2014
Skills
- Customer relations
- Operations management
- Performance analysis
- E-commerce management
Certification
- Licensed Dental Hygienist 2014-Current
Timeline
Co-Business Owner
HOME ReDecor
03.2020 - Current
Dental Assistant/Registered Dental Hygienist
Birmingham Family Dental
11.2009 - 06.2016
Teller
Arkansas Federal Credit Union
02.2008 - 06.2009
Dental Assistant
Birmingham Family Dental
03.2007 - 12.2007
Dental Hygiene
Alabama Dental Hygiene Program