Gracelynn Cromer
Lexington,US
Summary
Patient Registrar with a proven track record in optimizing patient registration processes and enhancing client satisfaction. With over 7 years of experience across various roles, including receptionist and usher, demonstrates exceptional customer service, organizational skills, and a commitment to fostering welcoming environments. Skilled in handling high volumes of client interactions, ensuring data accuracy, and promoting preventive health measures, aiming to leverage these strengths in a dynamic team setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Commonwealth Veterinary Clinic
02.2026 - Current
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Sales Associate
Cabela's
01.2026 - 02.2026
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Patient Registrar
R1 RCM
07.2024 - 08.2025
- Efficiently registered over 100 patients daily, ensuring data accuracy and HIPAA compliance.
- Streamlined patient registration workflow, enhancing processing speed and improving patient satisfaction scores.
- Provided compassionate assistance to patients, fostering a welcoming environment that encouraged engagement and trust.
Receptionist
Tri County Animal Clinic
12.2021 - 12.2023
- Managed client interactions, enhancing satisfaction with prompt, accurate information delivery.
- Optimized front desk operations, efficiently handling communications and client inquiries.
- Educated clients on pet care, boosting awareness of preventive health measures.
Usher
Renfro Valley Entertainment
03.2018 - 08.2019
- Ensured optimal guest experiences through attentive service and swift issue resolution.
- Conducted routine safety checks, maintaining a secure and welcoming environment for all visitors.
- Efficiently managed audience flow, reducing wait times and enhancing event enjoyment.
Education
Bachelor's degree - Business Administration
University of Kentucky
Lexington, KY12-2026
Associate of Science - Human Services
Bluegrass Community And Technical College
Lexington, KY05-2022
High School Diploma - undefined
Rockcastle County High School
Rockcastle, KY05-2020
Skills
- Time management
- Phone Etiquette
- Organizational skills
- Microsoft Office
- Communication skills
- Customer service
- Computer skills
- Clerical experience
- Appointment scheduling
- Team collaboration
- Client education
- Attention to detail
- Multi-tasking
- Problem solving
Certification
Driver's License
Additional information
Driver's License
Timeline
Receptionist
Commonwealth Veterinary Clinic
02.2026 - Current
Sales Associate
Cabela's
01.2026 - 02.2026
Patient Registrar
R1 RCM
07.2024 - 08.2025
Receptionist
Tri County Animal Clinic
12.2021 - 12.2023
Usher
Renfro Valley Entertainment
03.2018 - 08.2019
High School Diploma - undefined
Rockcastle County High School
Bachelor's degree - Business Administration
University of Kentucky
Associate of Science - Human Services
Bluegrass Community And Technical College