Grace M. Monteleone
Roseville,CA
Summary
Motivated and experienced server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Valley Brewing Company
02.2022 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Thatcher McGhee’s Irish Pub
05.2021 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Prepared server station with mats, straws, glasses, and drink garnishes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assigned tables varied from the dining room, bar, outside.
Server
Brady's On The Resevoir
05.2019 - 08.2019
- Answered phones and fulfilled takeout orders.
- Retained the wine, beer and cocktail list along with commonly ordered drinks.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Luca’s Trattoria and Pizzeria
06.2018 - 12.2018
- Ensured the layout was correct and tables had their necessities based on front room and back room.
- Prepared server station, garnishes and bread at the beginning of every shift.
- Created and designed dessert plates and prepared house salads for each guest.
- Ran food and drinks for all assigned tables.
- Fulfilled closing duties: sweeping, mopping, shutting down coffee machine, resetting tables, polishing dishes.
Education
Bachelor of Science - Business Administration, Business Law
University of The Pacific
Stockton, CA12.2022
Skills
- Guest Engagement
- Order Management
- Order Accuracy
- Sales Expertise
- Service Prioritization
- Food and Beverage Pairings
Timeline
Server
Valley Brewing Company
02.2022 - 08.2022
Server
Thatcher McGhee’s Irish Pub
05.2021 - 08.2021
Server
Brady's On The Resevoir
05.2019 - 08.2019
Server
Luca’s Trattoria and Pizzeria
06.2018 - 12.2018
Bachelor of Science - Business Administration, Business Law
University of The Pacific
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