Grace Mylin
Chicago,IL
Summary
Dynamic professional with a proven track record in guest service and adaptability, demonstrated across roles at ADP and TJ Max. Excelled in creating welcoming environments, enhancing safety, and resolving conflicts, showcasing exceptional decision-making and teamwork skills. Achieved notable customer satisfaction improvements, leveraging emergency response readiness and collaboration abilities.
Overview
9
9
years of professional experience
Work History
Pool Attendant
ADP
05.2022 - 08.2024
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
Sales Associate
TJ Max
02.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Babysitter
N/A
01.2016 - 01.2020
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Education
Marketing
Loyola University of Chicago
Chicago, IL01-2027
Skills
- Guest service
- Adaptability in Situations
- Emergency response readiness
- Decision-Making Competence
- Teamwork and Collaboration
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Pool Attendant
ADP
05.2022 - 08.2024
Sales Associate
TJ Max
02.2021 - 10.2021
Babysitter
N/A
01.2016 - 01.2020
Marketing
Loyola University of Chicago
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