Gracen Carpenter
Republic,MO
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Lexus New Car Salesman
Reliable Lexus
02.2023 - Current
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Lexus Assistant Service Manager
Reliable Lexus
07.2020 - 02.2023
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Followed up with customers during and after installations to verify satisfaction.
- Resolved customer complaints in professional and timely manner.
Lot Porter
Reliable Toyota
06.2018 - 07.2020
- Communicated with service team and other staff to assist customers.
- Maintained physical appearance of lot to attract customers to business.
- Communicated with coworkers and managers about completed duties.
- Enhanced intake process by greeting and assisting customers promptly.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Directed traffic and monitored parking areas to maintain safety and order.
- Parked and retrieved cars according to customer needs.
Restoration Technician
Service Master Restore & Cleanup
06.2017 - 05.2018
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as dehumidifiers and fans.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Inspected damaged properties and contents to prepare job action plan.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Completed tear-down of existing structures and prepared for new construction.
Education
High School Diploma -
Republic High School
Republic, MO05.2017
Skills
- Sales Records Management
- Registration Paperwork
- Special Assignments
- Sales Promotion
- Technical Management
- Customer Service and Assistance
- Strong Communication and Interpersonal Skills
- Telephone Etiquette
- Schedule Management
- Excellent Written and Verbal Communication
- Customer Service
- Adaptable and Flexible
- Positive Customer Engagement
- Warranty Understanding
- Exceeding Customer Expectations
Additional Information
References:
Chris Bybee with Reliable Lexus
(417) 840-5553
Darrell Boyd with Service Master Resoration
(417) 353-0574
Timeline
Lexus New Car Salesman
Reliable Lexus
02.2023 - Current
Lexus Assistant Service Manager
Reliable Lexus
07.2020 - 02.2023
Lot Porter
Reliable Toyota
06.2018 - 07.2020
Restoration Technician
Service Master Restore & Cleanup
06.2017 - 05.2018
High School Diploma -
Republic High School
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