Gracey Swanson
Summary
Passionate about promoting lasting connections by delivering kindness and unparalleled support. Proficient in conflict resolution and communication skills while providing a safe space for everyone to succeed.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Dick Sporting Goods
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
Hostess
Chilis's Bar And Grill
06.2020 - 07.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Social & Criminal Justice And Sociology
Coe College
Cedar Rapids, IA05.2026
High School Diploma -
Marion High School
Marion, IA05.2022
Skills
- Project Management
- Conflict Mediation
- Good Communication Skills
- Interpersonal Skills
- Active Listening
- Positive Attitude
- Multitasking
- Time Management
- Written Communication
- Decision Making
Timeline
Customer Service Specialist
Dick Sporting Goods
08.2021 - Current
Hostess
Chilis's Bar And Grill
06.2020 - 07.2021
Bachelor of Arts - Social & Criminal Justice And Sociology
Coe College
High School Diploma -
Marion High School
Similar Profiles
Joseph HobartJoseph Hobart
Freight Flow Lead at Dick Sporting GoodsFreight Flow Lead at Dick Sporting Goods
Tricia BernardTricia Bernard
Apparel Team Lead/Key Holder at Dick Sporting GoodsApparel Team Lead/Key Holder at Dick Sporting Goods
Mary Rose FurkaMary Rose Furka
Merchandise Administrator at Dick Sporting GoodsMerchandise Administrator at Dick Sporting Goods
Paul ChambersPaul Chambers
Team Sports Key Carrying Lead at Dick Sporting GoodsTeam Sports Key Carrying Lead at Dick Sporting Goods
Anaise LopezAnaise Lopez
Customer Service Specialist at HEB Grocery StoreCustomer Service Specialist at HEB Grocery Store