Summary
Overview
Work History
Education
Skills
Timeline
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Graci Treadwell-Lambert

Panhandle,TX

Summary

Proven leader in customer service and project management, adept at complaint resolution and customer order management. At Andrews Logistics, excelled in de-escalating concerns and enhancing customer loyalty through exceptional service. Skilled in telephone etiquette, with a track record of driving improvements and cultivating key relationships.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Andrews Logistics
Houston, TX
03.2024 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Addressed customer questions and concerns regarding products and services.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.

Assistant Sales Manager

DNK Formals
Amarillo, TX
11.2021 - Current
  • Analyzed sales data to identify trends, opportunities, and areas for improvement.
  • Utilized company selling model to engage and connect customers with brand.
  • Provided after-sales support to customers, resolving issues and maintaining customer loyalty.
  • Cultivated strong relationships with key decision makers within target markets.

Administrative Assistant

GHC Transport
Groom, TX
05.2020 - 03.2024
  • Directed customer inquiries to appropriate department personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Developed and maintained filing systems for confidential documents and records.

Cashier Team Lead

S and H Grocery
Groom , TX
05.2017 - 09.2023
  • Adhered to social distancing protocols and wore mask or face shield.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Processed customer payments quickly and returned exact change and receipts.

Education

General Studies

Amarillo College
Amarillo, TX
12-2026

Skills

  • Complaint resolution
  • Price quotes
  • Customer order management
  • Telephone etiquette
  • Customer service
  • Project management

Timeline

Customer Service Specialist

Andrews Logistics
03.2024 - Current

Assistant Sales Manager

DNK Formals
11.2021 - Current

Administrative Assistant

GHC Transport
05.2020 - 03.2024

Cashier Team Lead

S and H Grocery
05.2017 - 09.2023

General Studies

Amarillo College

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Graci Treadwell-Lambert