Summary
Skills
Timeline
Work History
Education
Affiliations
Overview
Gracia Dell'Orfanello

Gracia Dell'Orfanello

Human Resources Coordinator
CHARLOTTE,NC

Summary

Ambitious professional with high trainability seeking a new career path in Human Resources. Experienced in Customer Service, Education and Business Management. Transferable skills include relationship building, training, supervising and conflict resolution.

Skills

  • Human Resources Management
  • Employee Relations
  • Training Development
  • Recruiting
  • Performance Evaluation
  • Customer Relations
  • Staff Management
  • Exceptional Communicator
  • Project Planning
  • Conflict Resolution
  • Data Analysis
  • Interpersonal Skills

Timeline

Educator - Charlotte Mecklenburg School System
06.2013 - 12.2023
Independent Business Owner - Self-employeed
02.2010 - 05.2013
Teacher of English - Japan Ministry Of Education
02.2007 - 12.2009
Queens University of Charlotte - Master of Arts, Educational Administration
Western Carolina University - Bachelor of Arts, Education

Work History

Educator

Charlotte Mecklenburg School System
06.2013 - 12.2023
  • Maintained overall safe work environment 100% of time with employee training programs and enforcement of safety procedures.
  • Optimized customer experience 5 days per week by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information 100% of time into database system.
  • Educated staff on organizational mission and goals to help employees achieve success 100% of time.
  • Evaluated staff performance and provided coaching to address inefficiencies 100% of time.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience 8 days per month.
  • Created and implemented assessments to measure student progress 3-5 days per week.

Independent Business Owner

Self-employeed
02.2010 - 05.2013
  • Implemented process improvement 100% of time to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Provided elite customer service 5 days per week by resolving escalated problems and calmly responding to shifting priorities.
  • Prepared annual budgets with controls to prevent overages.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients 4 days per month.
  • Interviewed and hired ideal candidates 90% of time to assist with logistics and tasks of business.
  • Implemented business strategies, increasing revenue and effectively targeting new markets 5 days per week.
  • Interacted well with customers 100% of time to build connections and nurture relationships.

Teacher of English

Japan Ministry Of Education
Japan, Chiba
02.2007 - 12.2009
  • Skilled at working independently and collaboratively in team environment 100% of time.
  • Self-motivated, with strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others 100% of time.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with strong work ethic.
  • Excellent communication skills, both verbal and written.

Education

Master of Arts - Educational Administration

Queens University of Charlotte, Charlotte, NC
05.2021

Bachelor of Arts - Education

Western Carolina University, Cullowhee, NC
06.2006

Affiliations

The Honor Society of Phi Kappa Phi

Overview

17
17
years of professional experience

Similar Profiles

CREATE PROFILE
Gracia Dell'OrfanelloHuman Resources Coordinator