GRACIANA CHARLES
Sunrise Beach,FL
Summary
Hardworking and enthusiastic cashier trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
17
17
years of professional experience
Work History
Cook
Pollo Tropical
Lauderdale Lakes, FL
03.2020 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
Cashier
Pollo Tropical
Lauderdale Lakes, FL
03.2020 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete orders, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Greeted over [Number] patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned [Job title] and [Job title] positions and provided backup at key times.
- Restocked and organized merchandise in front lanes.
Associate Banker
PORT-AU-PRINCE , HAITI
01.2008 - 01.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Represented bank at community events to establish strong ties and promote business.
- Checked accounts for fraud and provided law enforcement with relevant details.
Education
GED -
Atlantic Technical College
Pompano Beach, FL05.2024
Skills
- Menu Planning
- Collaborative Relationships
- Critical Thinking
- Operation and Control
- Guest Satisfaction
- Reading Comprehension
- Facility Policies and Procedures
- Hospitality Management
- Staff Meetings
- Billing and Payment Processing
- Communications Strategies
- Profit Target Achievement
- Dish Preparation
- Contemporary Sauce Work
Languages
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cook
Pollo Tropical
03.2020 - Current
Cashier
Pollo Tropical
03.2020 - Current
Associate Banker
01.2008 - 01.2020
GED -
Atlantic Technical College