Gracie Boyenga
Albert Lea,MN
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Clinical Education Experiences
Mankato State University
08.2023 - 12.2023
- Simucase, Master Clinician Network, Aphasia, dementia and brain injury evaluation observations, Dementia friendly memory book implementation at a memory care.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Clincial Observations
Mankato State University
09.2023 - 09.2023
- Diagnostic Clinic Observation with Child Apraxia, Language, Phonological Disorder
- Completed necessary reports and documentation on time and to specifications.
Volunteer
Garden EngAGEment
05.2023 - 08.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Volunteer
YMCA Mentor Program
10.2023 - Current
- Guided troubled individuals to tools and resources necessary for healing.
- Provided guidance and support to participants to promote memorable experiences.
- Provided positive role modeling for youngsters through dress and personal behavior.
- Demonstrated positive social skills to build healthy relationships.
- Coordinated activities providing safety requirements for participation.
YMCA Child Care
Albert Lea YMCA
04.2022 - Current
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Olive Garden Host
Olive Garden Restaurant
11.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
Bachelor of Science - Communication Science And Disorder
Minnesota State University Mankato
Mankato, MN05.2024
Associate of Arts - Associate of Arts
Riverland Community College
Austin, MN08.2021
Skills
- Flexible Schedule
- Food Distribution
- Volunteer Recruitment
- Data Entry
- Computer Skills
- Community Engagement
- Answering Phones
- Fundraising
- Event Setup
- Recordkeeping
- Teamwork and Collaboration
- Public Speaking
- Team Collaboration
- Positive Attitude
- Professional Appearance
- Client Relations Strength
- Empathy and compassion
- Leadership qualities
- Cross-cultural understanding
- Active listening
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Volunteer
YMCA Mentor Program
10.2023 - Current
Clincial Observations
Mankato State University
09.2023 - 09.2023
Clinical Education Experiences
Mankato State University
08.2023 - 12.2023
Volunteer
Garden EngAGEment
05.2023 - 08.2023
Olive Garden Host
Olive Garden Restaurant
11.2022 - Current
YMCA Child Care
Albert Lea YMCA
04.2022 - Current
Bachelor of Science - Communication Science And Disorder
Minnesota State University Mankato
Associate of Arts - Associate of Arts
Riverland Community College
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