Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GRACIE COVEY

Holly Pond

Summary

Dynamic leader and adept multitasker with proven success in upscale dining management at German Rodriguez, enhancing revenue through strategic upselling and exceptional service standards. Excelled in team leadership, fostering a culture of continuous improvement and excellence. Skilled in safe food handling and POS systems, ensuring operational efficiency and customer satisfaction. have experience handing and managing money. i have experic working with computers and micro managing

Overview

5
5
years of professional experience

Work History

Head Server- Manager

German Rodriguez
01.2023 - Current
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Server

Kim Thomas
06.2020 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Associate of Applied Science - Business - Accounting

Wallace State Community College
Hanceville, AL
05-2027

High School Diploma -

Fairview Highschool
Fairview Al
05-2022

Skills

  • Safe food handling
  • Banquet coordination
  • Brand promotion
  • Multitasking skills
  • Exceptional communication
  • Team management
  • Cash handling
  • Team leadership

Languages

Spanish
Limited Working

Timeline

Head Server- Manager

German Rodriguez
01.2023 - Current

Server

Kim Thomas
06.2020 - 01.2022

Associate of Applied Science - Business - Accounting

Wallace State Community College

High School Diploma -

Fairview Highschool

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