Keagon Passey
West Jordan
Summary
Dynamic Head Server and Manager with expertise in team management, food safety compliance, and upselling techniques. Proven ability to enhance dining experiences and foster collaborative team environments.
Overview
3
3
years of professional experience
Work History
Head Server/Manager
Desert Star
02.2023 - Current
- Led team in delivering exceptional dining experiences through attentive service and efficient workflow management.
- Trained and mentored new servers, fostering a collaborative and high-performing team environment.
- Coordinated food and beverage orders, ensuring timely delivery and adherence to quality standards.
- Implemented process improvements that enhanced table turnover rates and customer satisfaction scores.
- Managed inventory control, tracking supplies to minimize waste and reduce costs effectively.
- Resolved customer complaints with professionalism, enhancing guest loyalty and retention rates.
- Collaborated with kitchen staff to streamline communication, improving overall service efficiency during busy hours.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Education
High School Diploma -
Summit Academy High School
Bluffdale, UT05-2026
Bachelor of Arts - Culinary Arts
Mountain Land Tech
Lehi, UT05-2026
Skills
- Safe food handling
- Banquet coordination
- Brand promotion
- Multitasking skills
- Training employees
- Increasing sales
- Team management
- Food safety compliance
- Task delegation
- Team supervision
- Staff training
- Staff motivation
- Complaint resolution
- Menu memorization
- Order accuracy
- Policy enforcement
- Service prioritization
- Efficient scheduling
- Relationship management
- Fine-dining expertise
- High volume dining
- Upselling techniques
- Dining area maintenance
- Tableside service
- Guest relations management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
ASL
Professional Working
Timeline
Head Server/Manager
Desert Star
02.2023 - Current
High School Diploma -
Summit Academy High School
Bachelor of Arts - Culinary Arts
Mountain Land Tech