Gracie Crandall
York,PA
Summary
Professional communicator with extensive experience in managing high-volume call environments. Adept at handling multiple tasks simultaneously while maintaining focus on service quality and efficiency. Strong team collaborator who adapts to evolving needs and consistently delivers reliable results. Skilled in telephone etiquette, problem-solving, and customer service.
Professional with solid background in managing front-office operations in medical setting. Skilled in patient scheduling, administrative tasks, and maintaining confidentiality. Strong focus on team collaboration and flexible in adapting to changing needs. Reliable in ensuring efficient and smooth workflow, fostering welcoming environment for patients.
Overview
6
6
years of professional experience
Work History
Preschool Teacher
Kidsville Junction
Fawn Grove, PA
09.2023 - Current
- Developed engaging lesson plans that fostered creativity and critical thinking among preschoolers.
- Implemented daily classroom routines to ensure a structured learning environment.
- Collaborated with parents to track student progress and address developmental needs.
- Utilized educational software to enhance learning experiences and monitor student engagement.
- Created age-appropriate activities that promoted social skills and teamwork among children.
- Developed weekly lesson plans and activities to engage children and promote learning.
Switchboard Operator
Towson Orthopedics
Towson, MD
03.2020 - 05.2022
- Operated multi-line switchboard to manage incoming calls efficiently.
- Directed calls to appropriate departments, minimizing wait times for patients.
- Provided information regarding services and appointment scheduling to callers.
- Maintained accurate logs of incoming and outgoing communications daily.
- Connected callers with appropriate professional, department, or business.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
Education
Medical Office
Harford Community College
Bel Air, MDSkills
- Classroom management
- Classroom organization
- Child development
- Positive reinforcement
- Early childhood education
- Social skills development
- Schedule creation and maintenance
- Data entry
- Medical terminology
- Positive attitude
- Attention to detail
- Medical reception
- Managing patient records
- Phone and email etiquette
- Patient scheduling
- Patient care
- Patient registration
- Medical office software
Timeline
Preschool Teacher
Kidsville Junction
09.2023 - Current
Switchboard Operator
Towson Orthopedics
03.2020 - 05.2022
Medical Office
Harford Community College