Gracie Dawes
Emerald City Smoothie
Puyallup,WA
7
years of professional experience
Dependable and organized individual with a strong background in customer engagement and operational improvements. Recognized for reliability and punctuality, consistently resolving customer concerns while maintaining high service standards.
Work History
Smoothie Barista
1 Year 1 Month- Maintained inventory levels and ensured timely restocking of ingredients and supplies.
- Created customized smoothies based on customer preferences, enhancing satisfaction and loyalty.
- Streamlined workflow processes to improve order accuracy and reduce wait times during peak hours.
- Mentored junior baristas, providing guidance on efficient service delivery and product knowledge.
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
Licensed Insurance Agent
11 Months- Developed tailored insurance solutions based on client needs and risk assessments.
- Educated clients on policy options, benefits, and coverage details to enhance understanding.
- Managed client relationships through regular follow-ups, ensuring satisfaction and retention.
- Collaborated with underwriters to assess risk factors for policy approvals.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Educated clients on Medicare options, enhancing understanding of coverage and benefits, co-pays and prescription drug tiers.
Store Manager
7 Months- Led team in achieving sales targets through effective training and coaching programs.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed and implemented staff scheduling system, enhancing workforce productivity and coverage.
- Fostered positive customer relationships, resulting in increased repeat business and customer satisfaction scores.
Director of Store Operations
4 Years 4 Months- Developed and implemented district-wide sales strategies to increase revenue.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, construction of new stores, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Executive Manager for CEO
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified and developed top talent within management structure to promote performance-oriented employees.
- Coordinated with vendors to negotiate contracts for new products or services which meet cost effective goals.
- Growth mindset for growing and building 8 new locations in a different state from the ground up.
Warehouse Worker
3 Months- Operated forklifts and pallet jacks to efficiently transport materials throughout warehouse.
- Assisted in inventory management by accurately labeling and organizing stock items.
- Maintained cleanliness and safety standards within work area, adhering to OSHA regulations.
- Collaborated with team members to streamline shipping processes for improved efficiency.
Education
High School Diploma
- 3.6 GPA
Skills
Efficient multitasking
Reliability and punctuality
Cleanliness and sanitation
Customer engagement
Operational efficiency
Performance analysis
Profit maximization
Problem-solving
Multitasking and organization
Team leadership and coaching
Strategic thinker
Timeline
Smoothie Barista
Emerald City Smoothie
08.2025 - CurrentRead More
Licensed Insurance Agent
Bankers Life & Casualty Insurance
11.2024 - 10.2025Read More
Store Manager
Rainer Valley Coffee
04.2024 - 11.2024Read More
Director of Store Operations
Gravity Coffee
11.2019 - 03.2024Read More
Warehouse Worker
Stellar Industrial Supply
06.2019 - 09.2019Read More
Rogers High School
High School Diploma
Read More