Summary
Overview
Work History
Education
Skills
Quote
Timeline
Hi, I’m

Gracie Guerrero

Hot Springs,AR
Gracie Guerrero

Summary

Proven customer service with professional technique and track record of enhancing customer satisfaction at Spencers. Skilled in problem-solving and active listening, adept at resolving customer complaints and fostering positive relationships. Demonstrated reliability and a cooperative attitude, contributing to team efforts and setting short term goals to meet each day. Circle K success in learning excellent team member skills bringing experience in following protocols and assuring the job was completed correctly. Effective at working independently to manage cleaning needs in all areas of the Reliable and honest young person with good work ethic who is skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Positive assest to any team.

Overview

2
years of professional experience

Work History

Spencers

Customer Service
05.2024 - 08.2024

Job overview

  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Actively set goals each day to smile, be kind, and take pride in my work.

Circle K Convenience Store #6410

Stocker and Janitorial
08.2022 - 05.2024

Job overview

  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Actively maintained a positive attitude and always smile when I greet customers.

Education

Hot Springs High Schooll
Hot Springs

Diploma from General Studies And Art
05.2024

University Overview

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composed
  • Customer Complaint Resolution
  • Guest Services
  • Problem-Solving
  • Reliable and Responsible
  • Honest and Dependable
  • Adaptable and Flexible
  • Team Collaboration
  • Active Listening
  • Cooperative Attitude
  • Creative Thinking
  • Relationship Building
  • Issue Resolution

Quote

“There is no exquisite beauty… without some strangeness in the proportion."
Edgar Allen Poe

Timeline

Customer Service
Spencers
05.2024 - 08.2024
Stocker and Janitorial
Circle K Convenience Store #6410
08.2022 - 05.2024
Hot Springs High Schooll
Diploma from General Studies And Art
Gracie Guerrero