Gracie Horvat
Concord,NC
Summary
Experienced clinical care coordinator who excels at relationship building. Knowledgeable in providing friendly, thorough customer service to patients. Skilled at problem solving and conflict resolution, and able to help encourage teamwork.
Overview
6
6
years of professional experience
Work History
Clinical Care Coordinator
Meijer Specialty Pharmacy
04.2023 - Current
- Contacted insurance carriers to verify patients insurance benefits and requirements.
- Requested, tracked, and obtained pre-authorization from insurance carriers within time allotted for medical services.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Answered incoming calls from Doctors and Pharmacy for patient coverage for each medication request.
- Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
- Built strong relationships with healthcare providers to facilitate better understanding of patients'' needs and optimize treatment plans accordingly.
Pharmacy Technician
Meijer
09.2018 - 04.2023
- Accurately transacted purchases using computerized system and daily cash flow reports
- Communicated with doctors' offices and medical clinics regarding medication dosage, refills and patient information
- Delivered prompt, courteous service over busy multi-line phone system
- Ensured patient privacy by recording HIPPA paperwork and abiding by regulations
- Processed insurance claims and submitted orders for billing via computerized system
- Recorded patient information in computerized software records for every transaction to ensure safety and health of customers.
Dental Assistant in Training
Pine River Dental Care
03.2022 - 10.2022
- Recorded and inform doctor of patients' medical history
- Performed office administrative tasks
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
Education
Some College (No Degree) -
Delta College
Bay City, MIHigh School Diploma -
Merrill High School
Merrill, MI05.2018
Skills
- Self-motivation
- Patient education
- Strong communication
- Organizational Skills
- Leadership
- Insurance verifying
- Google Drive and Microsoft Office proficient
- HIPAA Compliance
Timeline
Clinical Care Coordinator
Meijer Specialty Pharmacy
04.2023 - Current
Dental Assistant in Training
Pine River Dental Care
03.2022 - 10.2022
Pharmacy Technician
Meijer
09.2018 - 04.2023
Some College (No Degree) -
Delta College
High School Diploma -
Merrill High School
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