Gracie Hyde
Palm Bay,FL
Summary
With a proven track record at Kindred Hospital, I excel in delivering compassionate patient care and vital signs monitoring, enhancing patient satisfaction significantly. My adeptness in maintaining confidentiality and compassionate communication, coupled with direct patient care skills, positions me as a valuable asset to any healthcare team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Kindred Hospital
Melbourne, FL
01.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
CNA
Indian River Center
Melbourne, FL
08.2021 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Sourcepoint Mortgage/Freedom Mortgage
Palm Bay, FL
07.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Cashier
Walmart
Palm Bay
06.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Restaurant Hostess
The Old Fish House Bar And Grill
Grant-Valkaria, FL
01.2018 - 04.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
No Degree - Medical Billing And Coding
Florida Technical College
Orlando, FL04.2024
High School Diploma -
Palm Bay High School Adult Education
Melbourne, FL12.2018
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Dressing assistance
- Compassionate communication
- Feeding Assistance
- Maintaining confidentiality
- Patient Transfers
- Safety Precautions
- HIPAA Compliance
- Direct Patient Care
Certification
- CNA - Certified Nursing Assistant
Timeline
CNA
Kindred Hospital
01.2023 - Current
CNA
Indian River Center
08.2021 - Current
Customer Service Representative
Sourcepoint Mortgage/Freedom Mortgage
07.2020 - 08.2021
Cashier
Walmart
06.2019 - 08.2019
Restaurant Hostess
The Old Fish House Bar And Grill
01.2018 - 04.2019
No Degree - Medical Billing And Coding
Florida Technical College
High School Diploma -
Palm Bay High School Adult Education