Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Gracie Longoria

Gracie Longoria

Gorman,Texas

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

14
14
years of professional experience

Work History

Team Lead

Walmart
01.2020 - Current
  • Enhanced store sales by providing exceptional customer service and demonstrating extensive product knowledge.
  • Managed the scheduling process with keen attention to detail.
  • Establishing and accomplishing objectives that foster the organization's development.
  • Excellent communication skills
  • Assist team leaders and associates.
  • Merchandise was purchased to feature items that vary with the season.
  • Developed communications and information strategies for team huddle meetings.
  • Assign tasks to team members and establish deadlines.
  • Managed calls to address customer inquiries and concerns effectively.
  • Conducted training and mentorship for staff to enhance their effectiveness.
  • Consistently maintained an excellent attendance record by always arriving to work punctually.
  • Create strategic sales plans designed to expand the client base.
  • Implemented cross-training for current team members to enhance overall agility and performance.
  • Inventory management.

Department Manager

Walmart
01.2015 - 01.2020
  • Aided DSD when needed
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Arranged merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Assisted customers by providing product and service offerings.
  • Ensured the entire store featured visually appealing and effective displays.
  • Traveling to various Walmart stores to assist with changes in store layouts.
  • Adhered to company policies and procedures within the grocery department by overseeing food/merchandise quality, managing product rotation, tracking code dates, handling product recalls, and maintaining sanitation standards.
  • Handled claims and returns
  • Processed POS transactions.

Zone Manager

Walmart
01.2010 - 01.2017
  • Enhanced store sales by providing exceptional customer service and demonstrating extensive product knowledge.
  • Managed the scheduling process with keen attention to detail.
  • Setting and achieving goals that contribute to the growth of the store
  • Assisted department managers in their daily routines
  • Provided direction and guidance on customer service approaches and techniques to ensure customer issues are resolved in timely manner
  • Supervised over 12 associates within 15 departments
  • Pharmacy Technician Certified and assisted when needed.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
05.2024

High School Diploma -

Gorman High School
Gorman, TX
05.1987

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Workplace Safety
  • Quality Control
  • Schedule Management
  • Employee Evaluation
  • Regulatory Compliance
  • Problem-Solving
  • Teamwork and Collaboration
  • Team Supervision
  • Team motivation
  • Attention to Detail
  • Analytical Thinking
  • Safety
  • Bilingual in Spanish

Timeline

Team Lead

Walmart
01.2020 - Current

Department Manager

Walmart
01.2015 - 01.2020

Zone Manager

Walmart
01.2010 - 01.2017

Bachelor of Science - Business Administration

Southern New Hampshire University

High School Diploma -

Gorman High School

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Gracie Longoria