Gracie MacLean
Pittston,PA
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Restaurant professional known for delivering high-quality service and ensuring customer satisfaction. Proven experience in managing busy dining environments and assisting in smooth operation of restaurant activities. Committed to teamwork and adaptability, with skills in order accuracy and effective communication.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Experienced with customer service, food preparation, and maintaining clean dining area. Utilizes strong communication skills to ensure customer satisfaction and smooth operations. Track record of reliability and flexibility in handling various restaurant duties.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
J & L Coffeehouse
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Packaged bagels, muffins and other food items for customer purchase.
Restaurant Worker
Pizza L'oven
04.2019 - Current
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
Barista
315 Donut Shop
08.2017 - 04.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Bachelor of Science - Nursing
Misericordia University
Dallas, PA05-2026
Associate of Science - General Studies To Nursing
Luzerne County Community College
Nanticoke, PA05-2022
High School Diploma -
Pittston Area High School
Pittston, PA06-2019
Skills
- Time management
- Friendly and outgoing
- Cash handling
- Opening and closing duties
- Attention to detail
- Team player
Certification
CPR Certified: 04/2024 - 04/2026
Timeline
Barista
J & L Coffeehouse
07.2023 - Current
Restaurant Worker
Pizza L'oven
04.2019 - Current
Barista
315 Donut Shop
08.2017 - 04.2019
CPR Certified: 04/2024 - 04/2026
Bachelor of Science - Nursing
Misericordia University
Associate of Science - General Studies To Nursing
Luzerne County Community College
High School Diploma -
Pittston Area High School
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