Gracie Nettles
Edmond
Summary
Professional caregiver with strong track record of fostering safe, nurturing environments for children. Adept at supporting developmental milestones and creating engaging, educational activities. Known for effective collaboration with parents and adapting to meet changing needs. Reliable, patient, and skilled in managing multiple responsibilities while ensuring optimal care and well-being.
Offering strong organizational skills and friendly, professional demeanor, ready to learn and grow in medical office setting. Brings ability to quickly grasp medical terminology and healthcare procedures, alongside proficiency in computer systems and administrative tasks. Ready to use and develop communication and organizational skills in Medical assistant/ front desk representative role.
Developed expertise in nutrition program management and food safety in school environment, seeking to transition into new field. Strong skills in meal planning and dietary compliance, with focus on promoting health and wellness.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Be Well Acupuncture And Watsu
03.2023 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected insurance payments, processed transactions and updated relevant records.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Obtained payments from patients and scanned identification and insurance cards.
- Maintained current and accurate medical records for patients.
Infant Nanny
Amanda and Cole Martin
10.2022 - 03.2023
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
- Monitored children's play activities to verify safety.
- Supported physical development through regular gross motor play sessions that included tummy time activities designed specifically for infants.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Developed strong bonds with infants by consistently responding sensitively to their emotional cues and needs throughout caregiving tasks.
- Built positive and nurturing environments to support child social and emotional growth.
- Served as a reliable resource for parents regarding infant care practices, offering guidance on topics such as feeding schedules or developmental milestones.
- Implemented sleep training techniques as needed, resulting in improved sleep patterns for the infant.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Collaborated closely with parents to ensure continuity of care and alignment of parenting philosophies, resulting in a more consistent experience for the infant.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
In-Home Nanny
Dillon Downey
10.2018 - 10.2022
- Monitored children's play activities to verify safety.
- Taught children basic life skills, manners and personal hygiene.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
- Transported children to and from activities using personal or family vehicle.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Improved children''s social skills by organizing playdates and group outings.
- Encouraged children to be understanding and patient with others.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Coordinated playdates and outings to meet children's physical and social needs.
- Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Host
Texas Roadhouse
01.2020 - 07.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Completed daily side work and opening and closing duties without fail.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Deer Creek Highschool
Edmond, OK05-2021
Skills
- Relationship building
- Meal preparation
- Sanitation procedures
- Health promotion
- Infant care
- Positive reinforcement
- Emotional support
- CPR training
- Transportation safety
- Household management
- Safety consciousness
- Behavior management techniques
- Housekeeping
- Patient scheduling
- Patient registration
- Microsoft office
- Office administration
- HIPAA compliance
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Be Well Acupuncture And Watsu
03.2023 - 07.2023
Infant Nanny
Amanda and Cole Martin
10.2022 - 03.2023
Host
Texas Roadhouse
01.2020 - 07.2020
In-Home Nanny
Dillon Downey
10.2018 - 10.2022
High School Diploma -
Deer Creek Highschool
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