Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gracie Ortiz

Kennesaw,GA

Summary

Highly personable and skilled in customer service, with background as Host and Hostess in restaurant settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Pisano's Ny Style Pizzeria & Italian Kitchen
Kennesaw, GA
05.2023 - Current
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Assisted with setting up banquet rooms for special events.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Great at assisting and very welcoming
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted customers and escorted them to their tables.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped service staff handle demand by distributing food and beverages.

Education

High School Diploma -

Chattahoochee Technical College
Marietta, GA

Skills

  • Dining room management
  • Front-of-house display creation
  • Strong multitasking
  • Waitlist management
  • Table bussing
  • Team collaboration

Languages

English
Native/ Bilingual

Timeline

Restaurant Hostess

Pisano's Ny Style Pizzeria & Italian Kitchen
05.2023 - Current

High School Diploma -

Chattahoochee Technical College
Gracie Ortiz