Gracie Powless
Klamath Falls
Summary
I am a dedicated customer service professional with expertise in hospitality. I have been known to demonstrate strong multitasking abilities and I have a commitment to maintaining confident in various work environments. I am ready to enhance guest experiences and drive team success in new fast paced work environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Starv'n Marv'n Waitress
Susan Derra
Klamath Falls, OR
08.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to maintain workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to patrons.
- Trained new team members on menu knowledge and service standards, enhancing team performance.
- Handled cash transactions accurately, maintaining accountability and financial integrity at the register.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Receptionist
Garrett Powless
Klamath Falls, OR
03.2025 - 08.2025
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Coordinated appointments and maintained schedules for multiple staff members efficiently.
- Handled incoming calls, providing information and resolving issues promptly.
- Maintained accurate records of visitor logs and office correspondence for tracking purposes.
- Assisted in onboarding new employees by providing orientation materials and facility tours.
- Processed incoming and outgoing mail, maintaining organized records for correspondence.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Dairy Queen Team Member
Jenna Hart
Klamath Falls, OR
04.2022 - 01.2024
- Assisted team in daily operations to ensure efficient workflow and service delivery.
- Collaborated with colleagues to maintain a welcoming environment for customers.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Adapted quickly to changing priorities and customer demands during peak hours.
- Supported inventory management by restocking shelves and organizing products.
- Trained new team members on operational procedures and customer service standards.
- Implemented best practices for cleanliness and safety in the work area.
- Operated register to process payments and collect cash payment for order totals.
Education
Associate of General Studies - Para Education
Klamath Community College
Klamath Falls, OR06-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Handling complaints
- Payment processing
- Menu recommendations
- Hospitality service expertise
- Safe food handling
- Food running
- Complex Problem-solving
Certification
Food Handlers Card
In the process of receiving Alcohol Handlers Card
Timeline
Receptionist
Garrett Powless
03.2025 - 08.2025
Starv'n Marv'n Waitress
Susan Derra
08.2024 - Current
Dairy Queen Team Member
Jenna Hart
04.2022 - 01.2024
Associate of General Studies - Para Education
Klamath Community College