Summary
Overview
Work History
Education
Skills
Timeline
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Gracie Ross

Waverly,OH

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Buff City Soap. Excelled in employee training and cash handling, boosting sales growth through strategic marketing efforts. Demonstrates exceptional decision-making capabilities and a customer service focus, embodying professional appearance and flexibility. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Shift Lead

Buff City Soap
11.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth.

Host & Server

Roosters
09.2020 - 11.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Education

High School Diploma -

Waverly High School
Waverly, OH
05.2020

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Sales proficiency
  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Team Supervision
  • Flexible Schedule
  • Professional Appearance

Timeline

Shift Lead

Buff City Soap
11.2021 - Current

Host & Server

Roosters
09.2020 - 11.2021

High School Diploma -

Waverly High School
Gracie Ross