Gracie Shahu
Livonia,MI
Summary
Dynamic and results-oriented worker with extensive experience at Leda's Coney Island and Brentwood Pediatrics. Excelled in roles requiring strong communication skills and adaptability, successfully training employees and enhancing patient care processes. Demonstrated exceptional problem-solving abilities and a continuous learning mindset, significantly improving workplace efficiency and customer satisfaction. Skilled in documentation and team leadership.
Overview
5
5
years of professional experience
Work History
Shift Lead/Waitress
Leda's Coney Island
05.2020 - Current
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Manage cash handling, carryout operations, and waitstaff duties.
- Resolve customer complaints and workplace challenges, ensuring a positive environment.
- Develop and maintain exceptional customer service and communication skills.
Medical Scribe
Brentwood Pediatrics
04.2023 - 07.2023
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Enhanced skills in direct patient care, communication, and detailed medical documentation.
- Accompanied physicians through day in fast-paced, stressful environments.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
Education
Bachelor of Science - Neuroscience
University of Michigan
Ann Arbor, MI04-2028
High School Diploma -
Stevenson High School
Livonia, MI05-2024
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Direct patient care
- Problem-solving
- Team leadership
- Strong communication skills
- Adaptability in Fast-paced environments
- Documentation skills
- Continuous learning mindset
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Medical Scribe
Brentwood Pediatrics
04.2023 - 07.2023
Shift Lead/Waitress
Leda's Coney Island
05.2020 - Current
Bachelor of Science - Neuroscience
University of Michigan
High School Diploma -
Stevenson High School
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