Gracie Shelton
Knoxville ,Tennessee
Summary
I am a proven multitasker, I succeed in customer service, adaptability at managing high pressure situations and complex problems with grace. At Aretha Frankenstein’s, I excelled in guest relations and conflict resolution, enhancing customer experiences through active learning and effective communication. My background includes a lot of communication and customer service.
Overview
3
3
years of professional experience
Work History
ED Registrar
RemX
Knoxville, TN
10.2024 - Current
- Create/update patient’s medical chart
- Verify correct insurance information
- Interact with sick or injured patient’s
- Data entry
- Have patient’s sign their consent for treatment form
- Help train new hires on 3rd shift
Restaurant Hostess
Aretha Frankenstein’s
Knoxville, TN
12.2023 - 10.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Interacted with customers on a every day basis
Food Delivery Driver
DoorDash
Knoxville, TN
06.2024 - 08.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Increased repeat business by providing friendly and professional service to customers.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
Crew Member
Dunkin' Donuts
Knoxville, TN
06.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- High demand of customer service
In-Home Nanny
Private Family Home
Knoxville, TN
04.2022 - 06.2023
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Education
High School -
Penn Foster High School
Scranton, PennsylvaniaSkills
- Compassionate care
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- HIPAA compliance
- Patient registration
- Professionalism
- Payment scheduling and collection
- Scheduling
High School Information
High School Diploma
Timeline
ED Registrar
RemX
10.2024 - Current
Food Delivery Driver
DoorDash
06.2024 - 08.2024
Restaurant Hostess
Aretha Frankenstein’s
12.2023 - 10.2024
Crew Member
Dunkin' Donuts
06.2023 - 12.2023
In-Home Nanny
Private Family Home
04.2022 - 06.2023
High School -
Penn Foster High School