Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gracie Sills

Florence,MS

Summary

Driven Barista Manager and Teller with a proven track record at Catherine Tune and Cadence, adept in customer service and cleanliness. Excelled in resolving customer issues, enhancing satisfaction by 30%, and maintaining cash flow accuracy. Skilled in fostering team development and ensuring health and safety compliance, demonstrating both leadership and organizational prowess. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

1
1
year of professional experience
2024
2024
years of post-secondary education

Work History

Barista Manager

Catherine Tune
04.2024 - 08.2024
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Teller

Cadence
05.2023 - 07.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

Jones County Junior College
Ellisville, MS

High School Diploma -

Mendenhall High School
Mendenhall, MS
05.2022

Skills

Customer Service

Cleanliness and Organization

Health and safety compliance

Timeline

Barista Manager

Catherine Tune
04.2024 - 08.2024

Teller

Cadence
05.2023 - 07.2023

Jones County Junior College

High School Diploma -

Mendenhall High School
Gracie Sills