Gracie Tillman
Summary
Motivated Server/bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
8
8
years of professional experience
Work History
Key Holder
Plato's Closet, D'Iberville
10.2018 - 04.2021
- Uphold company standards, provide excellent customer service, open/close the store, train new employees, operate cash register, do daily tasks, change displays/mannequins, operate instagram social media page, hang and put out merchandise, open fitting rooms, watch out for shoplifters, manage the team
Server/Bartender
Palace Casino Resort - Biloxi
04.2022 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Student Nurse Extern
Memorial Hospital Gulfport
05.2025 - 07.2025
- Administered close patient care, checked vital signs, and monitored telemetry.
- Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
- Maintained comfort and safety of each patient through careful monitoring and knowledge application.
- Worked alongside experienced nursing professionals to learn new procedures.
- Performed various skills- Catheter insertion/removal, Iv insertion/removal, Steroid injections, IV push medications, CBG, Venipuncture, transfer patients, etc.
sales associate
rue21, D'Iberville
01.2018 - 04.2018
- Greet, respond to questions, provide outstanding customer service, operate cash register, restock floor.
Education
Associate of Arts - Nursing
MGCCC
Gautier, MS12-2021
Skills
- Drawer counting
- Opening and closing coordination
- Cash handling
- Scheduling coordination
- Vitals documentation
- Patient advocacy
- First aid and CPR
- Team leadership
- Catheter care
- Team collaboration
- Emotional support
- Vital signs
Timeline
Student Nurse Extern
Memorial Hospital Gulfport
05.2025 - 07.2025
Server/Bartender
Palace Casino Resort - Biloxi
04.2022 - Current
Key Holder
Plato's Closet, D'Iberville
10.2018 - 04.2021
sales associate
rue21, D'Iberville
01.2018 - 04.2018
Associate of Arts - Nursing
MGCCC
Similar Profiles
Marlee FlemingMarlee Fleming
Sales Associate at Plato's ClosetSales Associate at Plato's Closet
Luke LawtonLuke Lawton
Retail Sales Associate at Plato's ClosetRetail Sales Associate at Plato's Closet
Hope BowenHope Bowen
Sales Associate at Plato's ClosetSales Associate at Plato's Closet
GREYSI RODRIGUEZGREYSI RODRIGUEZ
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG
Daniel CarverDaniel Carver
Key Holder, Bar Manager, Server at Seven Lakes Association Country ClubKey Holder, Bar Manager, Server at Seven Lakes Association Country Club