Graciela Ascencio
Homestead,FL
Summary
A self-motivated, dynamic hospitality professional with a strong work ethic, providing outstanding customer service skills, problem solving and well organized. Proven ability to multitask and lead teams during peak hours, ensuring outstanding guest experiences. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Bartender
Courtyard by Marriott
07.2024 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk Receptionist
Marriott
01.2024 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Fragrance Specialist
Mayc's
10.2023 - 06.2024
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Enhanced customer experience by providing personalized fragrance recommendations based on individual preferences and lifestyles.
Education
South Dade Senior High
Homestead, FL06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Multitasking
- Leadership skills
- Time management
- Problem solving skills
Certification
- Tips Certified
- ServSafe
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Bartender
Courtyard by Marriott
07.2024 - 08.2025
Front Desk Receptionist
Marriott
01.2024 - 07.2024
Fragrance Specialist
Mayc's
10.2023 - 06.2024
South Dade Senior High
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