Graciela Bacos
Turnersville,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Business Owner
Your Space by Grace
El Paso, TX
03.1998 - Current
- Negotiated contracts with vendors for supplies and services.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Resolved conflicts between employees or customers in a timely manner.
- Resolved issues quickly through meticulous research and quick decision-making.
- Conferred with customers to understand needs and finalize purchase orders.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Client Relationship Manager
Restaurante La Mallorquina
CDMX, CDMX
08.2016 - 04.2023
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Identified new business opportunities through research and analysis of client needs.
- Provided timely responses to customer inquiries, requests, and complaints.
- Negotiated contracts with clients for various services.
- Resolved complex issues between customers and internal teams in a timely manner.
- Monitored customer feedback to identify areas for improvement in service quality.
- Advised senior management on best practices related to client relationship management.
- Implemented initiatives designed to improve operational efficiency within the team.
- Served as an escalation point for unresolved customer issues or disputes.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Coached, developed and motivated team to achieve revenue goals.
Design Consultant
Gaia
CDMX, CDMX
08.2016 - 12.2019
- Developed innovative design concepts for a variety of clients.
- Collaborated with clients to identify design needs and develop creative solutions.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Presented final designs to clients for review before implementation.
- Stayed up-to-date on current design trends in order to provide fresh ideas.
- Kept clients' budget in mind while preparing projects and consistently stayed under budget.
- Made sure all ideas were unique and proposed several options to clients suitable to unique needs and requirements.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Collaborated with team of designers to offer improvements and direction on others' projects.
Lighting Sales Associate
DESIGNER'S MART
El Paso, TX
01.2005 - 05.2012
- Greeted customers and provided excellent customer service.
- Assisted in the display of merchandise, ensuring that items were attractively arranged.
- Informed customers about product features and pricing to help them make informed decisions.
- Provided expert advice on lighting products to ensure customer satisfaction.
- Processed payments using a point-of-sale system, including cash, credit cards, gift certificates, and checks.
- Performed inventory counts to ensure accurate records of stock levels.
- Developed relationships with vendors to secure competitive prices for merchandise.
- Maintained visual displays throughout the store, including window displays and promotional signs.
- Organized special orders for customers who requested particular lighting fixtures or components not available in store.
- Resolved customer complaints in a timely manner while maintaining professional composure.
- Answered phone inquiries from potential customers regarding product availability and pricing information.
- Assisted customers with selecting appropriate lighting fixtures for their needs.
- Identified opportunities for increased sales by suggesting additional items or services.
- Managed daily operations of the store including opening and closing procedures and cash handling duties.
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Contacted new and existing customers to outline benefits of products.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
The University of Texas at El Paso
El Paso, TXSkills
- Customer Service
- Customer Relations
- Relationship Building
- Work Planning and Prioritization
- Attention to Detail
- Budget Control
- Issue Resolution
- Vendor Relationship Management
- Driven and Determined
- Closing Sales
- Product Merchandising
- Highly Organized
- Bilingual English and Spanish
Affiliations
Traveling and discovering new places is one of my passions.
I enjoy cooking, spending time with family and reading.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Client Relationship Manager
Restaurante La Mallorquina
08.2016 - 04.2023
Design Consultant
Gaia
08.2016 - 12.2019
Lighting Sales Associate
DESIGNER'S MART
01.2005 - 05.2012
Business Owner
Your Space by Grace
03.1998 - Current
The University of Texas at El Paso
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