Christa Coppin
Franklin,TN
Summary
Dedicated and versatile professional with a strong background in client success, relationship management, and sales coordination. With over a decade of experience in fitness coaching and client engagement, I possess a unique ability to understand client needs and drive satisfaction. My passion for enhancing the customer journey and my strategic approach to problem-solving make me well-suited for a customer success role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Trainer & Entrepreneur
Space Grace Wellness
04.2013 - Current
- Built and nurtured relationships within the local fitness community, successfully sourcing and retaining clients through personalized service and engagement
- Developed tailored fitness programs that addressed individual client goals and needs, resulting in a 30% client retention rate beyond three months
- Provided ongoing support and motivation, ensuring clients achieved their objectives and enhancing their overall experience
Sales Coordinator
Millennium Broadband Solutions
02.2022 - 04.2023
- Collaborated with sales representatives to resolve client issues, enhancing customer satisfaction and loyalty through effective communication
- Created and managed standard operating procedures (SOPs) in partnership with top executives, ensuring alignment on best practices for client interactions
- Streamlined order processing and shipment tracking, guaranteeing timely deliveries and proactive communication with clients regarding their orders
Marketing and Sales Coordinator
CTS AVL
11.2020 - 11.2021
- Developed and managed the Customer Experience (CX) strategy, ensuring seamless onboarding and support for clients throughout their journey
- Enhanced the CRM database using Salesforce, optimizing client data management and follow-up processes
- Executed client follow-ups post-project, including billing inquiries, thank-you letters, and service evaluations, to foster long-term relationships
Account Executive, Sales and Marketing
Aerial Innovations Southeast, Inc.
12.2018 - 11.2020
- Served as the primary point of contact for clients, effectively managing inquiries and project updates to ensure satisfaction
- Analyzed sales performance metrics, providing insights to improve service delivery and client engagement
- Developed and managed content for social media platforms to enhance brand visibility and client connection
Project Coordinator
Athleta
01.2017 - 01.2018
- Led marketing initiatives across multiple social media platforms, increasing engagement and driving revenue growth
- Trained new fitness instructors and brand ambassadors, promoting a cohesive team environment focused on customer success
Sales Marketing Support
LALO
01.2014 - 03.2017
- Acted as a liaison between the CEO and clients, facilitating effective communication and collaboration on product development
- Coordinated fundraising initiatives, successfully securing donations to support military organizations, while cultivating long-term relationships
Education
Bachelor's Degree - Entertainment and Music Industry
Belmont University
01.2008
Skills
- Client Relationship Management
- Customer Service Excellence
- Strategic Planning & Problem Solving
- Data Analysis & Reporting
- CRM Utilization (Salesforce)
- Communication & Interpersonal Skills
- Project Coordination & Administration
Websites
Certification
Personal Trainer Certification, National Personal Training Institute (NPTI)
Honorsandawards
C-USA Conference Champion - Pole Vault, Belmont University Athletics, 03/01/08
Timeline
Sales Coordinator
Millennium Broadband Solutions
02.2022 - 04.2023
Marketing and Sales Coordinator
CTS AVL
11.2020 - 11.2021
Account Executive, Sales and Marketing
Aerial Innovations Southeast, Inc.
12.2018 - 11.2020
Project Coordinator
Athleta
01.2017 - 01.2018
Sales Marketing Support
LALO
01.2014 - 03.2017
Personal Trainer & Entrepreneur
Space Grace Wellness
04.2013 - Current
Personal Trainer Certification, National Personal Training Institute (NPTI)
Bachelor's Degree - Entertainment and Music Industry
Belmont University
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