Nora Michel
Temple City,California
Summary
Dynamic and skilled Beauty Advisor with a proven track record of satisfied customers at Nordstrom and Burke Williams. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations.
Overview
5
5
years of professional experience
Work History
Esthetician
Grace is Wellness
Glendora, CA
12.2022 - Current
- Relax clients with facial and body massages, aromatherapy and soothing environments.
- Adhering to safety protocols throughout all procedures to minimize risk of injury or infection.
- Set up patient rooms and sterilize equipment.
- Greeting clients upon arrival to spa and provided information about services offered.
Front Desk /Licensed Esthetician
Burke Williams Spa
West Hollywood, CA
11.2019 - 11.2022
- Processed payments, set up appointments and promoted new products and services.
- Ensured smooth guest check-in and facilitated seamless interactions between guests and therapists.
- Called guests to confirm appointments, ensuring timely attendance.
- Educated clients about proper skincare techniques such as exfoliation, moisturizing, sun protection.
- Surpassed sales goals through effective up selling of spa services, products, and memberships, driving an average monthly revenue increase of $10,000.
Esthetician
Nordstrom
Arcadia, California
11.2021 - 10.2022
- Instructed clients on how to apply make-up to achieve desired look.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Kept detailed records of client preferences, skin and products to provide seamless service.
Education
Associate of Arts -
Elac
Monterey Park, CASkills
- Group reservations management
- High-volume phone answering
- Conflict resolution
- Cash handling
- Customer service
- Memory retention
- Service orientation
- Active learning
Affiliations
- I enjoy volunteering at my time at church as an usher.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Esthetician
Grace is Wellness
12.2022 - Current
Esthetician
Nordstrom
11.2021 - 10.2022
Front Desk /Licensed Esthetician
Burke Williams Spa
11.2019 - 11.2022
Associate of Arts -
Elac
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