GRACIELA BARRETO
LOS ANGELES,CA
Overview
16
16
years of professional experience
Work History
Support Coordinator
Keck Medical Center of USC
Los Angeles, California
07.2024 - Current
- 40-60 inbound daily calls
- 40-60 outbound daily calls
- Schedule patients follow up appointments
- Schedule patient studies: CT SCANS, ULTRASOUNS, X-RAYS
- Create and send orders to outside imaging centers
- Send Lab orders to different labs
- Retrieve patient study imaging from outside imaging centers via Life Image, Ambra, power share
- Take messages from patients to providers
- Schedule IDE research patients for surveillance studies
- Maintain high communication with provider, NP, and nurse
Intake Coordinator
Unison Health Services
Rosemead, CA
03.2023 - 03.2024
- Check patient insurance eligibility through different health plan portals
- Review new patient referrals through portals Ensocare, Careport, and My Aidin
- Review and process daily incoming faxes
- Create new files on Forcura for new patients accepted
- Contact new patients to schedule their initial home health nurse visit
- Verify patient information
- Assist nurses visiting Spanish speaking patients translate throughout the 15-20 min home visit
- Assist hospital discharge planners review new patient referrals to determine acceptance
- Contact discharge planners or patient insurance when we could not accept a patient so that the patient could be re directed elsewhere
- Follow up with patient who were admitted to the hospital to resume their home health services
- Take 50-60 inbound calls daily
- Route calls to the proper department
- Input new patient information into Kinnser to create new patient medical record number
Medical Records Clerk
PIH Health Whittier Hospital
Whittier, CA
07.2018 - 11.2022
- Health information management
- Work with medical records from all hospital departments
- Prepare medical records for scanning
- Scan medical records into chart max
- Quality check medical records through chart max ensuring documents have been scanned correctly and all documents have been labeled correctly
- Create a batch number for the medical records to access it quicker
- File patient medical record charts
- Pull out medical records for same day procedures a day before service
Customer Service Representative
American West Worldwide Express
Mira Loma, CA
01.2009 - 02.2022
- Answer a high volume of calls
- Route calls to the right department
- Reach out to customers and verify customer information
- Assist customers with tracking and tracing shipments
- Continuously followed up with customers when there was a problem with their shipments
- Work with customers service manager to ensure proper customer service was being provided to customers
Patient Representative Specialist
Los Angeles Christian Health Center
Los Angeles, CA
04.2014 - 05.2018
- Greet patients
- Check patients in to their dental/ doctor appointments through eCW
- Check patients out and create a future follow up appointment through eCW
- Call patients to remind them of future appointments'
- Reschedule patient appointments'
- Collect copayments
- Update patient charts and information through eCW
- Check patient eligibility
- Assist patients calling to create optometrist appointments'
- Communicate with providers about patient needs
Education
BACHELOR DEGREE - HEALTHCARE MANAGEMENT
PLATT COLLEGE
ALHAMBRA, CA12.2020
ASSOCIATES DEGREE - MEDICAL ADMINISTRATION
PLATT COLLEGE
ALHAMBRA, CA06.2019
HIGH SCHOOL DIPLOMA -
HUNTINGTON PARK SENIOR HIGH SCHOOL
HUNTINGTON PARK, CA06.2009
Skills
- Fluent speaking and writing Spanish and English
- Quick learner
- Work well individually and with others
- Team player
- Excellent multi-tasker
- Data entry
- Medical terminology
- Medical scheduling
Softwaresused
- ECW
- Chartmax
- Forcura
- Kinnser
- Ensocare
- Careport
- My Aidin
- Life Image
- Synapse
- Ambra
- Power Share (EMR)
Timeline
Support Coordinator
Keck Medical Center of USC
07.2024 - Current
Intake Coordinator
Unison Health Services
03.2023 - 03.2024
Medical Records Clerk
PIH Health Whittier Hospital
07.2018 - 11.2022
Patient Representative Specialist
Los Angeles Christian Health Center
04.2014 - 05.2018
Customer Service Representative
American West Worldwide Express
01.2009 - 02.2022
BACHELOR DEGREE - HEALTHCARE MANAGEMENT
PLATT COLLEGE
ASSOCIATES DEGREE - MEDICAL ADMINISTRATION
PLATT COLLEGE
HIGH SCHOOL DIPLOMA -
HUNTINGTON PARK SENIOR HIGH SCHOOL