Graciela Camacho

• Serve as the primary point of contact for homeowners, providing updates, answering questions, and resolving concerns in English and Spanish.
• Coordinate inspections, appointments, and project timelines
• Communicate with clients via phone, email, and text to ensure aclear understanding of processes
• Maintain accurate documentation and customer records
• Support customers during time-sensitive or stressful situations with professionalism and empathy

• Provided bilingual customer support to homeowners regarding roofing inspections, repairs, and insurance processes
• Conducted roof inspections and documented findings for internal teams
• Educated customers on next steps and answered questions clearly and professionally
• Managed follow-ups, scheduling, and communication between homeowners and project teams
• Handled inbound and outbound calls, emails, and in-person communication
• Maintained organized records and supported multiple projects simultaneously

• Assisted clients in selecting optimal home electricity service plans.
• Explained available packages and contracts to customers.
• Facilitated enrollment for electricity service accounts.
• Conducted customer service calls to address inquiries and concerns.
  Executed on-site marketing weekly by distributing flyers to nearby apartments.

• Provided bilingual customer service and policy support
• Assisted clients with coverage questions and documentation
• Supported team members and helped train new staff
• Managed customer communications and follow-ups
• Maintained accuracy in records and paperwork

• Conducted cold calls to engage potential customers and stimulate interest.

Followed up with prospects to address inquiries and promote store visits.

• Executed promotional strategies through social media, business cards, and posters.
• Called customers post-sale to confirm satisfaction and gather feedback.
• Exceeded sales quotas consistently in used car department.
• Encouraged test drives to showcase vehicle features and ongoing promotions.
• Maintained comprehensive knowledge of current and upcoming financing options.