Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mercedes Morales Isalgue

Poinciana,FL

Summary

Friendly, adaptable, bilingual English-Spanish support professional with 25+ years of experience across customer service, technical support, interpretation, and education. Calming in stressful situations, clear communicator, and attentive listener. Whether solving tech issues, interpreting emergency calls, or supporting children. Fast learner, dependable, and ready for new opportunities.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Customer Support Representative

Intuit Inc.
12.2023 - Current
  • Help users with QuickBooks, TurboTax, and Mailchimp via phone and chat.
  • Troubleshoot technical problems, explain features, and make processes easier.
  • Track issue resolution and consistently meet performance metrics like CSAT and handle time.
  • Remote

Spanish Interpreter

Language Line Solutions
12.2023 - Current
  • Provide simultaneous interpretation for 911 dispatch, courts, banks, and healthcare.
  • Enhance understanding in high-pressure situations with speed, clarity, and professionalism.
  • Handle sensitive and urgent conversations with care and accuracy.
  • Remote

Customer Service Rep – AARP Program

Sykes/Sitel
01.2016 - 01.2023
  • Supported AARP members via phone and live chat, handling memberships, account access, and benefits.
  • Adapted to chat platforms while maintaining strong privacy protection and member satisfaction.
  • Remote

ESE Paraprofessional – Autism Support

Miami-Dade County Public Schools
01.1999 - 01.2016
  • Supported Pre-K through 5th graders with autism using tailored academic and behavioral strategies.
  • Worked as part of instructional teams implementing Individualized Education Plans (IEPs).
  • Trained in ABA methods and crisis de-escalation; recognized as “Para of the Year” for impact and dedication.

Education

Education

Nova Southeastern University
Fort Lauderdale, FL

High School Diploma - undefined

Miami Senior High School
Miami, FL
01.1989

Skills

  • Bilingual (English-Spanish) support & interpretation
  • Phone & live chat customer service
  • Emergency, legal, healthcare, and financial interpreting
  • Special education support & ABA strategies
  • CRM platforms (Salesforce, Zendesk, etc)
  • Windows OS & general computer troubleshooting
  • Quick learner & highly adaptable

Certification

Training in ABA, interpreter ethics, and crisis de-escalation

Languages

Spanish
Professional Working

Timeline

Customer Support Representative

Intuit Inc.
12.2023 - Current

Spanish Interpreter

Language Line Solutions
12.2023 - Current

Customer Service Rep – AARP Program

Sykes/Sitel
01.2016 - 01.2023

ESE Paraprofessional – Autism Support

Miami-Dade County Public Schools
01.1999 - 01.2016

High School Diploma - undefined

Miami Senior High School

Education

Nova Southeastern University

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Mercedes Morales Isalgue