Mariaelena Umana
Lewisville,TX
Summary
- Optimized scheduling system to enhance multi-crew operational efficiency.
- Led project team to successful completion, navigating and overcoming significant challenges.
- Achieved and surpassed monthly sales targets while maintaining high-quality standards.
- Addressed clients' specific needs to foster strong relationships.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
Keystone Automotive Operations
Irving, TX
01.2021 - Current
- Provide phone and email support for automotive, RV, and marine wholesale orders
- Process and enter orders into global ordering system with high accuracy
- Resolve customer inquiries and coordinate with internal departments to ensure order fulfillment
Field Supervisor
KG Remodeling
Frisco, TX
09.2019 - 10.2020
- Collaborate with builders to streamline repair processes and meet project deadlines.
- Perform detailed assessments of new homes through walk-throughs to ensure quality standards are met.
- Direct procurement and inventory control processes to ensure optimal supply levels for service vans.
Office Administrator
KB Group 1 LLC
Little Elm, TX
11.2016 - 08.2019
- Coordinate scheduling of repairs by engaging with builders and homeowners to ensure timely service.
- Coordinate and allocate daily job assignments to optimize crew productivity.
- Craft internal documentation to streamline operations for service team and office staff.
Receptionist
Harper Distribution Group
Denton, TX
10.2015 - 08.2016
- Handle calls efficiently in a low-volume call center, providing assistance and support to customers.
- Manage logistics and timing of loading activities to support traveling crews' operations.
Education
High School - undefined
Lewisville High School
01.2012
Skills
- Bilingual (English/Spanish)
- Customer Service and Conflict Resolution
- Administrative Support
- Microsoft Office Suite
Timeline
Customer Support Representative
Keystone Automotive Operations
01.2021 - Current
Field Supervisor
KG Remodeling
09.2019 - 10.2020
Office Administrator
KB Group 1 LLC
11.2016 - 08.2019
Receptionist
Harper Distribution Group
10.2015 - 08.2016
High School - undefined
Lewisville High School