Yamairys Ramirez
Orlando,FL
Summary
Bilingual (Spanish and English) sales professional with over 5 years of experience delivering consistent sales results across diverse industries, including hospitality, utilities, and tech. Proven ability to exceed sales targets, manage client relationships, and drive revenue growth. Specializing in consultative sales approaches, strategic prospecting, and closing complex deals. Seeking a high-impact sales role where I can leverage my skills to deliver exceptional results for a larger organization.
Overview
6
6
years of professional experience
Work History
Customer Support Representative
Apple Inc.
08.2021 - 06.2023
- Delivered superior customer support through phone, chat, and email for Apple products and services
- Assisted over 500 customers with troubleshooting, billing, and product inquiries, maintaining high customer satisfaction
- Collaborated with internal teams to improve customer experience and resolve issues efficiently.
Sales Associate
Holiday Inn Club Vacations
03.2019 - 07.2021
- Took inbound calls and engaged with potential clients to showcase vacation ownership opportunities, consistently achieving monthly sales quotas
- Developed and executed personalized sales strategies, regularly exceeding sales targets
- Collaborated with marketing teams to improve lead generation strategies and increase customer engagement.
Door-to-Door Sales Representative
AAA American Water
08.2017 - 02.2019
- Generated leads and converted them into sales through a consultative sales approach, increasing customer acquisition
- Managed direct customer interactions and provided product recommendations, contributing to brand loyalty
- Recognized as a top performer for consistently meeting sales quotas.
Education
Completed coursework in Business Administration -
Strayer University
01.2021
High School Diploma -
Youth Build Charter School
Orlando, FL01.2017
Skills
- Bilingual: Spanish and English
- Consultative Sales
- Customer Relationship Management (CRM) Software
- Sales Pipeline Management
- Strategic Prospecting & Lead Generation
- Negotiation & Closing Complex Deals
- Conflict Resolution and Problem-Solving
- Technical Support (Apple Products)
Personal Information
Title: Sales
References
Available upon request
Timeline
Customer Support Representative
Apple Inc.
08.2021 - 06.2023
Sales Associate
Holiday Inn Club Vacations
03.2019 - 07.2021
Door-to-Door Sales Representative
AAA American Water
08.2017 - 02.2019
Completed coursework in Business Administration -
Strayer University
High School Diploma -
Youth Build Charter School
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