Graciela Caminero
Bronx,NY
Summary
Enthusiastic Travel Agent with a proven record of success arranging and managing vacations to meet customers' needs seeks an opportunity to use my experience to serve a wider range of travel needs.
Overview
15
15
years of professional experience
Work History
RECEPTIONIST
FF GROUP
NEW YORK, NY
01.2010 - 01.2016
- Managed receptionist area, including greeting visitors and responding to telephone and in-person request for information
- Served as central point of contact for all outside vendors needing to gain access to the building
- Wrote reports and correspondence from dictation and handwritten notes
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all outgoing correspondence
Customer Service Representative
Rivas Travel
BRONX, NY
01.2010 - 01.2014
- Prepare an itinerary for family vacations to help make client travel plans easy
- Communicate with clients about their needs to ensure I meet their preferences
- Consistently advise clients on satisfactory travel options to enhance their experience
- Coordinate simple entry and departure procedures to ease client stress
- Connect clients with souvenir and tourist destination businesses that offer discounts
CLIENT SERVICES
SAKS FIFTH AVENUE
NEW YORK, NY
01.2001 - 01.2010
- Served as first point-of-contact and first impression of busiest flag ship store
- Ensured continuous client satisfaction and retention by providing highest level of customer service and immediately acknowledging and greeting all clients upon walk-in with a personable and professional approach
- Assisted accounts receivable in developing ways to collect on past due accounts
Education
High School -
San Raphael High School
01.1997
Skills
- MS Office
- MS Word
- MS Excel
- Organized
- Responsible
- Great team player
References
Upon Request.
Timeline
Customer Service Representative
Rivas Travel
01.2010 - 01.2014
RECEPTIONIST
FF GROUP
01.2010 - 01.2016
CLIENT SERVICES
SAKS FIFTH AVENUE
01.2001 - 01.2010
High School -
San Raphael High School