Dayshanay Simms
Baltimore,MD
Summary
A seasoned Sales Professional who's dedicated to meeting aggressive sales goals and high levels of customer satisfaction; and an attentive Receptionist with excellent work ethic who demonstrates success while possessing strong administrative skills. I am a dependable and punctual individual who has excelled in data entry, multi-line phone system operation, POS system operations, leveraging negotiation tactics and networking skills. I'm polished in attending phone calls, updating calendars and schedules, while also equipped with in-depth software knowledge and skill to quickly pickup tools and tricks.
Overview
8
8
years of professional experience
Work History
Receptionist
Randstad
11.2022 - Current
- Answered incoming calls, took message, and transferred calls to appropriate departments or personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained an organized filing system of confidential client information in accordance to company policy
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Ensured that all necessary forms and projects were completed accurately prior to submitting them for processing.
Sales Assistant
Nordstrom
03.2020 - 11.2022
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized CRM systems to track customer enter action and sales opportunities.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
Sales Associate
Burberry
09.2018 - 02.2020
- Acquired extensive knowledge of luxury brands across multiple product categories to provide well-rounded customer service experiences.
- Handled high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Associate
Kids Footlocker
04.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Processed transactions using point-of-sale system.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Education
High School Diploma -
Western Highschool
Baltimore, MD06-2018
Skills
- Data Entry
- Multi-line phone system operation
- Clerical Support
- Recordkeeping and bookkeeping
- Requisition Management
- MS Office
- MS Office Suite
- Excel
- Account Management
Timeline
Receptionist
Randstad
11.2022 - Current
Sales Assistant
Nordstrom
03.2020 - 11.2022
Sales Associate
Burberry
09.2018 - 02.2020
Sales Associate
Kids Footlocker
04.2017 - 09.2018
High School Diploma -
Western Highschool
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