Graciela Chan
Customer Service Provider
Memphis,TN
Summary
Customer-focused Guest Associate specializing in enhancing satisfaction through exceptional service. Delivered effective issue resolution by leveraging comprehensive product knowledge and promoting sales to drive revenue. Demonstrated strong communication skills and an ability to address diverse customer needs efficiently.
Overview
7
7
years of professional experience
Work History
Waxing Specialist Peer Trainer
European Wax Center
Collierville
11.2023 - Current
- Maintained a professional environment in the waxing area by ensuring all supplies were stocked, clean, and organized.
- Assessed clients' skin condition to tailor waxing services for optimal results.
- Suggested additional services or retail items based on client's needs.
- Cultivated strong client relationships to drive repeat business and loyalty.
- Monitored peer trainer performance to identify areas for improvement and provide guidance.
- Facilitated training sessions for new peer trainers to enhance skills and knowledge.
- Facilitated feedback sessions to evaluate training effectiveness and enhance participant engagement.
Server
Red Koi Japanese Cuisine
Bartlett
01.2019 - 01.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials, enhancing dining experience and driving sales.
- Monitored customer satisfaction, promptly addressing concerns to ensure positive dining experiences.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new servers on procedures and service standards, fostering team readiness and consistency.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Service Representative
Sunrise Chevrolet Buick Gmc At Collierville
Collierville
01.2019 - 08.2020
- Resolved customer concerns, enhancing satisfaction through friendly and knowledgeable service.
- Consulted with customers regarding needs and addressed concerns.
- Updated accounts and processed customer payments, ensuring accuracy and timely service.
- Delivered accurate service information, supporting achievement of development plan goals.
Education
Aesthetician License - Master Aesthetician
The Memphis Skin Academy
Bartlett, TN08.2023
High School Diploma -
Cordova High School
Cordova05.2018
Skills
- Product Knowledge
- Service Recommendations
- Customer Relationship Management
- Customer Support
- Account Management
- Membership Renewals
- Payment Acceptance
- Account Updates
- Sales techniques
- Appointment Scheduling
- Phone communication
- Customer Relations
- Adaptive Team Player
Timeline
Waxing Specialist Peer Trainer
European Wax Center
11.2023 - Current
Server
Red Koi Japanese Cuisine
01.2019 - 01.2023
Service Representative
Sunrise Chevrolet Buick Gmc At Collierville
01.2019 - 08.2020
Aesthetician License - Master Aesthetician
The Memphis Skin Academy
High School Diploma -
Cordova High School