Graciela Jimenez
Georgetown,KY
Summary
Detail-oriented professional skilled in coordinating patient services and enhancing operational efficiency. Bilingual in Spanish and English, effectively facilitates communication between patients and healthcare providers. Committed to improving patient satisfaction through meticulous scheduling, insurance verification, and financial support.
Overview
20
20
years of professional experience
Work History
Patient Access Coordinator
Baptist Health OBGYN
Lexington, Ky
12.2025 - Current
- Coordinated patient scheduling and registration processes to enhance patient experience and optimize workflow.
- Managed insurance verification and authorization for patient services.
- Assisted patients with financial inquiries and payment plans.
- Facilitated communication between patients and healthcare providers to ensure clarity and improve patient satisfaction.
- Drafted educational brochures and informative newsletters for patients and staff.
- Verified documentation methodically to minimize errors that could impact care delivery and payment accuracy.
Patient Access Coordinator
Centerpoint
Winchester , Ky
08.2024 - 12.2025
- Coordinated patient scheduling and registration processes efficiently.
- Managed insurance verification and authorization for patient services.
- Implemented protocols for maintaining patient confidentiality and data security.
- Facilitated communication between patients and healthcare providers effectively.
- Assisted patients with financial inquiries and payment plans.
Assembly Operator
ITW CCNA
Paris, USA
01.2023 - 08.2024
- I am currently working at a growing ITW manufacturing plant on new production equipment for construction fasteners.
- This position has allowed me to be a key figure in the implementation of new processes, because I have been selected to learn the new processes and train others.
- Working with corporate engineers has opened my eyes to new methods of operation and allowed me to expand my team building skills.
- I continue to exceed my production goals and offer the team many appreciated suggestions for improvements.
Team Lead
Amazon
Lexington, USA
01.2018 - 01.2022
- Started working as an Amazon Distribution Center Associate handling warehousing duties, order picking, and ensuring proper shipping.
- I was able to apply my organization skills and gained further knowledge of safety precautions and team building.
- After 2 years I worked my way up to a Team Lead and together with two colleagues we managed 110 employees.
- Our training provided a better leadership environment, improved safety, and basic computer skills with Amazon software.
- This was a great place for me to grow and learn.
Shift Lead, Spanish Team Lead, Claims
Xerox
Lexington, USA
01.2014 - 01.2018
- My training at this company was mainly with the Humana Health Insurance system.
- I was trained to provide customers with any information on concerns regarding their insurance.
- Informed the customer of doctors that are in their insurance network, as well as dentists or optometrists and the appropriate pharmacy and prescription coverage.
- If customers had concerns, our training provided the procedure to assess and direct them to the proper department for further review.
Receptionist
Dr. Susan Burton
Lexington, USA
01.2009 - 01.2011
- I had the great opportunity to train as a receptionist for Dr. Burton, and offered additional duties of translating for the staff and patients.
- Maintained a clean and organized place of work while greeting and welcoming patients.
- I also helped maintain a balanced patient flow throughout the day.
- Additional duties included charting information for patients, organizing the patient charts, managing payments and insurance, answering calls, and scheduling appointments.
Assistant
01.2006 - 01.2008
- Worked as the assistant to Mrs. Arnold in her dress boutique.
- I personally assisted her in translating for customers provides various other means of assistance such as, answering calls, making appointments, managing cash and credit card payments, as well as organizing billing and inventory.
Education
High School Diploma -
Comfrey High School
Comfrey, MN01-2006
Skills
- Bilingual in Spanish & English
- Diligent in all tasks
- Great Communication
- Regulatoy Compliance
- Domcumentation Accuracy
- Critical Thinker & Problem Solver
- Professional and Strong work ethic
- Team Player
Timeline
Patient Access Coordinator
Baptist Health OBGYN
12.2025 - Current
Patient Access Coordinator
Centerpoint
08.2024 - 12.2025
Assembly Operator
ITW CCNA
01.2023 - 08.2024
Team Lead
Amazon
01.2018 - 01.2022
Shift Lead, Spanish Team Lead, Claims
Xerox
01.2014 - 01.2018
Receptionist
Dr. Susan Burton
01.2009 - 01.2011
Assistant
01.2006 - 01.2008
High School Diploma -
Comfrey High School