Crystal Torres
Salem,OR
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
Salem Psychiatric Associates
05.2023 - Current
- Enhanced communication between departments by regularly updating patient information through annual paperwork.
- Utilized knowledge of electronic medical record systems to perform diverse data entry tasks.
- Facilitated communication between patients and various departments and staff.
- Contributed to positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
Personal Support Worker
Public Partnerships LLC
10.2020 - Current
- Assisting 9-year old with daily living needs by administering medications, transferring to and from stander/wheelchair, dressing, hygiene, g-tube care, trachea treatments, and physical therapy
Residential Counselor
Professional Therapeutic Community Network
02.2020 - 05.2023
- Ensuring company policies are followed
- Training new employees
- Supervising clients with intellectual/developmental disabilities
- Assisting residents in adhering to treatment plans by administering medications, setting up medical appointments, and providing transportation and emotional support
- Writing daily shift summaries of client behaviors and providing basic skills training
Office Assistant
Hacienda Properties Corporation
09.2017 - 01.2020
- Marketing for company including postcards, business cards/flyers
- Data entry
Supervisor & Catering Truck Driver
Taqueria Corona
05.2015 - 09.2017
- Directed and supervised staff members
- Prepared and delivered food to scheduled locations
- Handled money
Education
Bachelor of Arts - Communication Studies
Portland State University
Portland, OR08.2020
Skills
- Bilingual in English and Spanish
- Attention to Detail
- Critical Thinking
- Dependable and Responsible
- Training and Development
- Data Entry
Timeline
Patient Access Coordinator
Salem Psychiatric Associates
05.2023 - Current
Personal Support Worker
Public Partnerships LLC
10.2020 - Current
Residential Counselor
Professional Therapeutic Community Network
02.2020 - 05.2023
Office Assistant
Hacienda Properties Corporation
09.2017 - 01.2020
Supervisor & Catering Truck Driver
Taqueria Corona
05.2015 - 09.2017
Bachelor of Arts - Communication Studies
Portland State University
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