Keyla Bozada
Naples,FL
Summary
Organized and dedicated Customer Service professional with proven track record of providing exceptional customer service in fast-paced environments with 6+ years of experience bilingual communications and efficiency. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Patient Access Coordinator
Weil Cornell Medicine
07.2023 - Current
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
Administrative Assistant
Bodine Perry
01.2022 - 04.2023
- Assembled and gathered signatures on tax returns along with collecting payments.
- Confirmed the tax returns were complete proceeding to electronically filing of all tax returns.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Registered new clients, preparing engagement letters, collecting signatures and uploading all new client data to the company's tax software.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Scheduled office meetings and client appointments for staff teams
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
Appointment Specialist
Cleveland Clinic Florida
11.2020 - 08.2021
- Acted as first point of contact and set appointments as well as preregistering for new patients following the specific guidelines.
- Received in-bound calls and initiated out-bound daily calls along with scheduling appointments requested through the CCF website.
- Determined correct physician within the specified department based on the insurance and credentials.
- Verified patient insurance eligibility to procure referrals for HMO patients seeing CCF specialists.
Sales Associate
Debt Zero, Inc
04.2016 - 04.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed the sales department and ensured all of the company's values are being accurately reflected.
- Assisted new clients with registration, ensuring all information is updated as needed, as well as, walking through contracts and closing deals.
- Engaged with clients to effectively build rapport and lasting relationships as well as, following up throughout the duration of their contracts.
Education
GED -
Miami Dade College
10.2020
Skills
Report Development
Advanced MS Office Suite Knowledge
Interpersonal communication
Quality assurance
Key time management in high demand situations
Multi-line Telephone Systems
Workflow planning
Employee training and development
Bilingual in English and Spanish
Timeline
Patient Access Coordinator
Weil Cornell Medicine
07.2023 - Current
Administrative Assistant
Bodine Perry
01.2022 - 04.2023
Appointment Specialist
Cleveland Clinic Florida
11.2020 - 08.2021
Sales Associate
Debt Zero, Inc
04.2016 - 04.2020
GED -
Miami Dade College
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