Graciela Mays
Santa Fe,NM
Summary
Detail-oriented professional with extensive experience in member care and writing support. Proven track record of enhancing customer satisfaction through effective communication. Expertise in organizational and time management skills contributes to team success in dynamic environments.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Reservation & Seating Coordinator
The Club At Las Campanas
Santa Fe, New Mexico
07.2023 - Current
- Greeted and seated members, ensuring a welcoming atmosphere at The Club at Las Campanas.
- Tracked reservations to maintain an organized dining experience.
- Answered phone calls for to-go orders, enhancing customer service efficiency.
- Mastered point-of-service (POS) computer system for automated order processing.
- Exhibited exceptional professional responsibility in managing restaurant operations.
- Maintained orderliness within one of the top country clubs in the United States.
Writing Center Peer Tutor
The Academy for Technology & Classics
Santa Fe, New Mexico
08.2021 - 12.2023
- Facilitated peer tutoring sessions to enhance students' writing skills and boost their academic confidence.
- Collaborated with faculty to align tutoring practices with academic standards and course objectives.
- Assisted students in brainstorming and outlining their writing projects to improve overall structure.
- Evaluated student writing samples to identify areas for improvement and tailored feedback accordingly.
Crew Member
Chipotle Grill
Santa Fe, New Mexico
06.2022 - 11.2022
- Collaborated with team members to streamline service and enhance customer satisfaction.
- Monitored food quality to uphold Chipotle's high standards and customer expectations.
- Trained new crew members on operational procedures and customer service standards.
Education
Bachelor of Science - Nursing
University of New Mexico
Albuquerque, NM05-2028
High School Diploma -
The Academy For Technology & Classics
Santa Fe, NM05-2024
Skills
- Member care and customer service
- Critical thinking
- Team collaboration
- Writing support
- Time management
- Organizational skills
Certification
ServSafe Food Handler Certification, National Restaurant Association
References
LaRoya Robinson from The Club at Las Campanas
ljrobinson333@gmail.com, (832) 560-5442
Raquel Wheeler from The Club at Las Campanas
raquelmwheeler@gmail.com, (505) 816-8702
Timeline
Reservation & Seating Coordinator
The Club At Las Campanas
07.2023 - Current
Crew Member
Chipotle Grill
06.2022 - 11.2022
Writing Center Peer Tutor
The Academy for Technology & Classics
08.2021 - 12.2023
Bachelor of Science - Nursing
University of New Mexico
High School Diploma -
The Academy For Technology & Classics