Graciela Padron

• Greeted customers and answered any questions they had about the store's products and

services.

• Restocked shelves with when needed.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Resolved customer complaints professionally in accordance with company policy.
• Managed takeout and delivery orders over the phone with efficiency and clear understanding.
• Provided outstanding waitressing service.

• Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal

information.

• Conducted research into medical terminology related to healthcare claims processing

activities.

• Maintained detailed records of all communication with customers, claimants, providers, and

internal departments.

• Identified potential fraud indicators during the review process and reported suspicious activity

accordingly.

• Assisted in developing new processes and procedures for improved efficiency.
• Reviewed documentation and accounts to gain full picture.
• Participated in audits and reviews of claims to ensure accuracy and adherence to guidelines.
• Negotiated medical bill settlements with healthcare providers to assist in leaving the patient

with no balances.

• Audited attorney represented claims to aid in rectifying any possible mishaps.
• Assisted Health care providers and Attorneys by providing accurate information on claims.