Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorelei Smith

Murfreesboro,TN

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Efficient Auto Claim Representative known for productivity and swift task completion. Skilled in claim processing, negotiation, and customer service, ensuring thorough and speedy resolution of auto claims. Excel at communication, problem-solving, and adaptability, contributing to high levels of client satisfaction and operational efficiency.

Overview

23
23
years of professional experience

Work History

Cashier

Salvation Army Thrift Store
Bloomfield Hills, MI
08.2022 - 07.2024
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Technician

Turning Point Residential
Pontiac, MI
08.2019 - 05.2022
  • dispensed medication
  • facilitated classes
  • kept state records
  • drug testing

Auto Claim Representative

State Farm Insurance Inc
Murfreesboro , TN
03.2001 - 06.2014
  • Assisted customers with filing auto claims and provided timely updates regarding their claim status.
  • Investigated and processed auto insurance claims in compliance with state laws, regulations, and company policies.
  • Reviewed documents such as police reports, medical records, repair estimates and photographs for accuracy.
  • Collaborated with outside vendors such as body shops, tow truck operators, rental car companies and medical providers during the claim process.

Education

MBA - Finance

Warner Southern
Sebring, FL
05-2003

Skills

  • Cash Handling
  • Customer Service
  • Product restocking
  • Customer Assistance
  • Settlement agreements
  • Insurance Claims Review

Timeline

Cashier

Salvation Army Thrift Store
08.2022 - 07.2024

Technician

Turning Point Residential
08.2019 - 05.2022

Auto Claim Representative

State Farm Insurance Inc
03.2001 - 06.2014

MBA - Finance

Warner Southern
Lorelei Smith