graciela Peña
Round Rock,TX
Summary
Proven Customer Service Representative with a track record of resolving conflicts and managing high-stress situations at Dairy Queen Grill & Chill. Skilled in active listening and critical thinking, adept at enhancing customer relations and problem resolution. Achieved a significant improvement in customer satisfaction scores through effective follow-up skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dairy Queen Grill & Chill
01.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Waitress Supervisor
Pizza Hut
12.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Bachillerato Ciencias Y Humanidades -
ITEPPORT
Honduras11.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Follow-up skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Dairy Queen Grill & Chill
01.2024 - 01.2025
Waitress Supervisor
Pizza Hut
12.2021 - 05.2023
Bachillerato Ciencias Y Humanidades -
ITEPPORT
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