Graciela Victor
1646 Howard Ave. Des Plaines,IL
Summary
Professional with focus on onboarding processes, known for driving efficiencies and enhancing employee integration. Adept at fostering team collaboration and adapting to changing needs to achieve results. Skilled in communication, training, and systems management, ensuring seamless transitions and strong team support. Respected for reliability and results-driven approach.
Overview
13
13
years of professional experience
Work History
HR Assistant
Prime Healthcare Formerly Ascension
Park Ridge, IL
03.2023 - Current
- Supports administrative processes for position management requests
- Supports new hire onboarding process that includes collecting new hire paperwork, facilitation of orientation, provisioning, i9 verification and training
- Trained new hires in technology required to access company systems and complete job tasks.
- Completed required criminal, credit, or drug tests for new hires.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Facilitated smooth transitions during mergers or acquisitions by integrating new employees into existing payroll systems with minimal disruption.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Developed and delivered engaging onboarding training sessions, leading to more informed and prepared workforce.
- Analyzed feedback from new hires to refine and enhance onboarding experience continually.
Office Coordinator
Maryville Academy Family Behavioral Health Clinic
Des Plaines, IL
12.2017 - 10.2022
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Maximized cash flow through optimal billing and collection processes
- Enhanced communication by providing accurate translations of documents and presentations.
- Assisted in the creation of bilingual marketing materials, ensuring accurate translations to reach a wider audience effectively.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Developed comprehensive training materials for new team members, promoting efficient onboarding.
- Assisted in recruiting top talent, conducting interviews and onboarding new team members.
Supervisor
Help At Home LLC
08.2012 - 12.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for 120 team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for care taker positions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Studied job descriptions and qualifications to determine applicant requirements.
- Facilitated internal audits and prepared detailed reports on findings.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
Education
Medical Administrative Certificate - Medical Assisting
Everest College - Chicago
Chicago, IL02.2014
High School Diploma -
Maine West High School
Des Plaines, IL06.2012
Skills
- Office Management
- Audit Preparation
- Office administration
- Orientation and Onboarding
- Maintaining files
- HR policies
- ADP Software
- Benefits administration
- Staff Training
- Payroll administration
- Accounts Payable and Receivable
- Talent acquisition
Languages
Spanish
Native or Bilingual
Timeline
HR Assistant
Prime Healthcare Formerly Ascension
03.2023 - Current
Office Coordinator
Maryville Academy Family Behavioral Health Clinic
12.2017 - 10.2022
Supervisor
Help At Home LLC
08.2012 - 12.2017
Medical Administrative Certificate - Medical Assisting
Everest College - Chicago
High School Diploma -
Maine West High School