Graciele Maximiano

• Provided primary care for host family's children, ensuring their safety, supervising playtime, and assisting with homework.
• Organized and planned age-appropriate reading, crafts, and music lessons.

Paralegal Functions in Labor and Civil Law (Employment Law)
• Case Preparation: Assisted attorneys in preparing documents, evidence, and arguments for labor-related cases.
• Legal Research: Conducted research on labor laws, regulations, and precedents relevant to ongoing cases.
• Drafting Legal Documents: Prepared legal forms, pleadings, motions, and letters for labor lawsuits.
• Case Tracking: Monitored deadlines, filings, and hearings to ensure compliance with legal procedures.

• Supported the legal department, received the warrant from the court and ensured compliance with court decisions deadline, preventing the company from paying interest.
• Provided stellar service to customers requiring information regarding their energy services and bills.
• Acted as the first point of contact for customers, accurately and efficiently answering customers' questions regarding fees, service activations and deactivations.

• Validated fiscal and financial information, including amounts, taxes, and supplier details.
• Prepared reports and obtained authorizations for payments.
• Confirmed payment clearances and updated account statuses in financial workflows.
• Conducted thorough checks on invoices to ensure accuracy and compliance with financial and tax regulations.
• Managed inventory levels, ensuring accuracy and entering stock information into the system.

Supported the third-largest banking institution in Brazil in civil law matters, entering information into the case management system and spreadsheets and monitoring the cases' progress.

• Supported the Court of Justice of the State of Rio de Janeiro, providing outstanding service to citizens.
• Provided legal guidance to individuals seeking assistance with small claims civil cases.
• Acted as the first point of contact at the registry and notary office and served parties who needed to resolve small claims or could not afford a lawyer.
• Resolved commercial transaction issues, such as merchandise bought and not received, improper card charges, and all consumer-related problems.
• Interviewed consumers, leveraging active listening and attention to detail to document and report the case to the judge.
• Assisted clients through the legal process, ensuring they understood their rights and the steps needed to proceed with their claims.
• Collaborated with the team to provide efficient and accurate support for legal matters in the civil domain.

• Marketed the advantage of C&A’s credit card to customers, supporting credit card applications.
• Supported customers in solving problems such as finding products, paying their cards, and answering all their inquiries, leveraging a consultative approach to understand customer needs and provide them with the best solution.