GRACIELLE TOLEDO SILVA
Royse City,Texas
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the next team. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Nanny
Ina Vitiello
2023.10 - Current
- Taught children basic life skills, manners and personal hygiene.
- Established and maintained safe play environment for children.
- Administered basic first-aid and medication in emergency
- Prepared meals and snacks for children based on dietary guidelines.
Server
30 Brunch House
2023.05 - 2024.09
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bar position on the weekends
Cocktail Waitress/ Bar
Fogo de Chao
2021.05 - 2022.12
- Monitored bar inventory and made notes for needed supplies when necessary
- Greeting and serving
- Acted as a support to other bartenders by creating drinks, and helping to maintain and stock the bar when necessary.
Server
Blue Goose Cantina
2022.07 - 2022.10
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Checked guests' identification before serving alcoholic beverages.
- Part time job
Welcome Specialist
Connections Wellness Group
2022.03 - 2022.07
- Welcome guests upon their arrival and assigned rooms
- Check in : check temperature, look if paperwork is signed on client portal, ask for any Covid symptoms
- Scheduling appointments, setting up new patients
- Call center skills
- Transferring and menaging patient charts.
General Merchandise
Target
2021.01 - 2021.05
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Managed promotions and discounts to drive sales and clear out overstocked items.
- Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.
- Placed store signage strategically to keep up-to-date advertisements in areas visible to customers.
- Pushed and stocked product in multiple departments and consistently met time targets.
Education
Associate of Science - Sciences
Collin College
Wylie2027-01
2015
Skills
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
- Ability to Work in a Team
- Highly Organized
- Complex Problem Solving
- Behavior Management Techniques
- Child Development Expertise
- Running Errands
- Wine Pairings
- Special Events
- Phone Inquiries
- Friendly
- Approachable
Languages
Portuguese
Native or Bilingual
Timeline
Nanny
Ina Vitiello
2023.10 - Current
Server
30 Brunch House
2023.05 - 2024.09
Server
Blue Goose Cantina
2022.07 - 2022.10
Welcome Specialist
Connections Wellness Group
2022.03 - 2022.07
Cocktail Waitress/ Bar
Fogo de Chao
2021.05 - 2022.12
General Merchandise
Target
2021.01 - 2021.05
Associate of Science - Sciences
Collin College